Frequently Asked Questions

Most plans with:

• Aetna

• Cigna

• Florida Blue

• United Healthcare

• United Medical Resources (UMR)

• Oscar

• Oxford

• Quest

• Blue Cross Blue Shield of Massachusetts (virtual network)

• Carelon

• Curative

• Providence Health Plan

If your insurance isn't accepted or you prefer not to use insurance, a self-pay rate of $125 per session is available.

Please provide at least 24 hours notice to cancel or reschedule. Cancellations made within 24 hours of the scheduled appointment time will incur a $75 fee.

Both! For virtual visits, sessions use a HIPAA-compliant video platform (legally compliant to keep your information confidential) powered by SimplePractice.

On the day of your appointment you will receive an email with a link to your virtual session.

Each session is between 50 and 55 minutes.

Most people find that when starting therapy, weekly sessions are the most helpful. Some do well coming every other week. Sessions are tailored to your individual needs.

Conveniently located right off of I-95 at:
801 Northpoint Parkway, Suite 35, West Palm Beach, FL 33407

Before your first appointment, you'll receive an email with a link to complete electronic forms. These forms outline important information about services and confidentiality, allow you to securely add a payment card on file, and give you a chance to share relevant details about yourself.

In the first session, we'll explore your reasons for seeking therapy, build a better understanding of your strengths, and work together to identify a plan to achieve your goals.

That's completely normal!

Sessions are collaborative; it's okay to start with how your week has been, and the conversation builds from there.

Book a free 15-minute consultation to see if we’re the right fit, then schedule your first appointment when you're ready.

Yes. What's discussed in session stays private, with a few legal exceptions — such as risk of harm to yourself or others, which will be explained clearly during your first appointment.

If you are utilizing insurance, you will receive registration emails from two platforms: Headway and SimplePractice.

If you are not utilizing insurance you will only receive notifications from SimplePractice.

SimplePractice is used for scheduling, maintaining your client file, and telehealth services when applicable.

Headway is our third-party billing service that submits insurance claims on our behalf.

You will need to create a profile on each applicable platform and complete the registration process. This may feel like a lot to do upfront, but once your accounts are set up, there should be minimal paperwork moving forward.